Privacy Policy

Effective Date: 22/5/2025

At Shared Steps Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services.

1. Information We Collect

We may collect the following types of personal information:

Contact details (name, email, phone number)
Employment-related information (resume, job history, qualifications)
Any additional details provided for coaching or advocacy purposes
If a parent or carer- your child's school name OR professionals involved where required and child's DOB
Your employers' name when providing settling in visit services, workplace advocacy and interview / travel buddy services.

2. How We Use Your Information

We use the information we collect to:

Provide tailored job coaching and advocacy services
Respond to inquiries and requests
Improve our offerings and personalize client experiences
Comply with legal obligations

3. Data Storage & Security

We take reasonable measures to protect your data from unauthorized access, misuse, or loss. Your personal information is securely stored electrionically, and access is restricted to authorized personnel only. You can ask for access to the information we hold about you.

4. Sharing of Information

We do not sell or rent your personal data. We may share information:

With your consent when needed for service delivery
When required by law or to protect legal rights
With trusted partners who assist in service improvement (under strict confidentiality agreements)
Where there is a serious concern for yours or others safety and wellbeing
Where there is a serious concern for your child's safety and wellbeing

5. Your Rights & Choices

You have the right to:

Access, update, or request deletion of your personal data
Withdraw consent for certain data processing activities
File a complaint if you believe your privacy rights have been violated

6. Cookies & Tracking Technologies

We may use cookies or similar tracking technologies to enhance user experience on our website. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about this policy, please contact Katie on katie.arkell@sharedsteps.org or 0151 453 4844